Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

1. Install Samsung Kies
Go to on your computer.
Find the download section on the website to download Samsung Kies.
Download and install Samsung Kies.
2. Connect mobile phone and computer
Connect the data cable to the phone socket and to the computer's USB port.
3. Back up phone memory
Start Samsung Kies on your computer.
Click your mobile phone on the list of connected devices.
Click Back up/Restore.
Click Select all items to select all files.
When the box next to the menu item is ticked (V), all files will be backed up.
Click Back up.
Click Complete.
Galaxy Note II LTE