Device Guides


I can't use Wi-Fi on my mobile phone

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. Wi-Fi is turned off on your mobile phone
  2. There are no Hotspots or access points available
  3. Connection is refused by Hotspot or access point
  4. The Wi-Fi access point is using a hidden SSID
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