Device Guides


I can't connect to a Bluetooth device from my mobile phone

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 9 possible causes:

  1. Bluetooth isn't turned on on the other device
  2. Bluetooth isn't turned on on your mobile phone
  3. Bluetooth visibility isn't turned on on the other device
  4. The distance between the two devices is too long
  5. The required Bluetooth service isn't turned on on the other device
  6. The required Bluetooth service isn't supported by the other device
  7. The two Bluetooth devices are incompatible
  8. The wrong passkey is used
  9. There's an error on the other device
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