Device Guides


I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Wi-Fi.

Possible cause 1:

Wi-Fi isn't turned on on your mobile phone

Solution:

Turn on Wi-Fi.

1. Turn Wi-Fi on or off
Slide two fingers down the display starting from the top edge of your mobile phone.
Tap WI-FI to turn the function on or off.
2. Return to the home screen
Tap the home icon to return to the home screen.

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