Device Guides


My mobile phone's touch screen doesn't work

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off screen lock.

Possible cause 1:

Screen lock is turned on

Solution:

Turn off screen lock.

1. Choose option
Choose one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
2. 1a - Turn key lock on or off
To turn on the key lock:
Briefly tap On/Off.
To turn off the key lock:
Briefly tap On/Off.
Tap and drag the ring at the bottom of the display upwards.
3. 1b - Select setting for automatic key lock
Tap the menu icon.
Tap Settings.
Tap Display & buttons.
Tap Sleep.
Tap Never turn off or the required period.
Tap the Home key to return to standby mode.

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