Device Guides


I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Possible cause 1:

The phone lock code is turned on

Solution:

Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

1. Find "Screen lock"
Tap the menu icon.
Tap Settings.
Tap Security.
Tap Screen lock.
2. Choose option
Choose one of the following options:
Create phone lock code using pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.
Create phone lock code using a password, go to 2c.
Turn off phone lock code, go to 2d.
3. 2a - Create phone lock code using a pattern
Tap Pattern.
Tap and drag a point to connect at least four points.
Tap Continue.
Repeat the selected phone lock code to confirm.
Tap Confirm.
4. 2b - Create phone lock code using a PIN
Tap PIN.
Key in the required phone lock code and tap Continue.
Key in the phone lock code again and tap OK.
5. 2c - Create phone lock code using a password
Tap Password.
Key in the required phone lock code and tap Continue.
Key in the phone lock code again and tap OK.
6. 2d - Turn off phone lock code
Tap None.
7. Exit
Tap the Home key to return to standby mode.

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